Introduction

The National Disability Insurance Scheme (NDIS) has introduced the new PACE system to enhance the planning and coordination experience for participants. Here’s a detailed overview of what the PACE system is, the changes it brings, and how it affects service bookings and plan components.

What is the PACE System?

PACE (Participant and Community Engagement) is a newly implemented system by the NDIS aimed at improving the efficiency and user-friendliness of the NDIS planning process. It leverages modern technology to streamline interactions between participants, providers, and the NDIS, ensuring a more responsive and accessible service.

Key Changes in PACE

1. Service Bookings: With PACE, service bookings are expected to become more straightforward, reducing the administrative burden on providers and allowing them to focus more on delivering quality services to participants. This new system will integrate service bookings directly with participant plans, providing real-time updates and reducing delays.
2. Plan Components: The structure of NDIS plans under PACE will be more flexible and tailored to individual needs. The system will facilitate better goal setting and tracking, enabling participants to achieve their goals more efficiently. The new system will also provide clearer information on funding categories and how to utilize them effectively.
3. User Experience: PACE aims to significantly improve the user experience by providing a more intuitive interface for both participants and providers. The system will offer enhanced accessibility features and streamlined navigation, making it easier to manage and access necessary information.
4. Training and Support: The NDIA is conducting numerous training sessions and providing extensive resources to help providers and participants transition smoothly to the PACE system. These sessions cover the key changes, system functionality, and best practices for using the new platform.
5. Provider Portal: The new my NDIS provider portal, part of the PACE system, will replace the current myplace portal. This portal is designed to be more user-friendly, allowing providers to manage their services, claims, and interactions with participants more effectively.
6. Improved Communication: PACE enhances communication between participants and the NDIS. With a more intuitive interface, participants can quickly access important updates, submit requests, and communicate with their NDIS planners. This improvement aims to reduce waiting times and enhance overall satisfaction.

Benefits of the PACE System

• Efficiency: Faster processing times and real-time updates streamline the management of NDIS plans and services.
• Flexibility: Participants have greater control over their plans, allowing for adjustments that better meet their evolving needs.
• Accessibility: A user-friendly interface ensures that participants can easily navigate the system and access the support they need.

Useful Links for More Information

• NDIS PACE Information​ (NDIS)​
• PACE Provider Information Sessions​ (NDIS)​​ (NDIS)​​ (NDIS)​

Why Choose Hands to Hearts Pty Ltd?

At Hands to Hearts Pty Ltd, we are committed to providing the highest quality support and services to NDIS participants. Our team is well-versed in the latest NDIS systems, including PACE, ensuring that you receive the best possible care and support. We are here to help you navigate the changes and make the most out of your NDIS plan. Get in touch with us today to learn more about how we can support you on your journey.